Blind spots can hinder your business’ ability to see all there is to see. It’s easy to see them with hindsight when your firm is confronted by something that it […]
Bruce Tuckman, a psychology professor, identified four stages of development that every team experiences. They are forming, storming, norming and performing. Tuckman said that all these phases are necessary and inevitable […]
David Kolb’s theory is typically represented by a four-stage learning cycle in which the learner ‘touches all the bases’. Learning is more effective when we progresses through a cycle of […]
Tannenbaum and Schmidt Continuum model shows the relationship between the levels of freedom that a manager chooses to give to a team, and the level of authority used by the […]
Continued inattention to process may lead to weakened or strained relationships between group members and decline in group effectiveness. It decreases buy-in and ongoing support of decisions made by the […]
As Stephen Covey simply puts it, synergy means “two heads are better than one.” When people begin to interact together genuinely, and they’re open to each other’s influence, they begin […]
Create a development programme to support your business in becoming a learning organisation ... Please note ... a culture change won't happen overnight!
There are many incremental changes that occur in your business, most of which will be accepted by your stakeholders without too much drama. However, from time to time there will […]
Trimming unnecessary steps in a business process adds productivity value in any business. Changes for changes sake are not always best for business so it is recommended that trims are tested […]
One of the great things resulting from a process mapping exercise is how each employee connects to others in the organisation. The actual activity allows each to feel the pain, frustration […]
Improving business processes doesn’t have to be difficult. Process mapping with your team helps you untangle processes and visualise them with ease. As a regular discipline, process mapping prepares your […]
Efficiency is as important as effectiveness but not more so. However we shouldn’t forget that in today’s market landscape — things should be done efficiently too. We should use […]
When you have a problem that just won’t go away then the chances are your quick fixes aren’t getting to the root of the problem. Sakichi Toyoda developed the five […]
Mentoring is a well used learning and development tool for small businesses as it maximises the resources the business already has. There are many ways small business might use a […]
This is one of three How To videos on business mentoring … Katherine Kram identified four stages in a mentoring relationship – it is important to recognise that there is […]
Feel free to request the templates firstname.lastname@example.org. I am happy to share. Please do share your experiences with this model in the comments below. I am building a portfolio of […]
Hertzberg’s Hygiene Factors considers how important the working environment is to your employees satisfaction at work. The effects of poor working conditions, the tools and training to do the work […]
Vroom's model suggests that a value can be attributed to each of the following descriptions. If the value for any one of the three is 0 then employees would still not be motivated, as when you multiply a number by 0 you get 0.
Useful to understand how to deal with conflict with any of your stakeholders; your customers, your staff, your suppliers and others. We are also going to explore how to use […]
Action Centred Leadership – According to John Adair there are three areas of ‘need’ present in managing your business. There are: The ability to achieve the business task, the maintenance […]
Gerard Egan identifies nine stakeholder personalities within your business which may encourage or thwart growth. The theory is really useful to consider the internal politics before making proposals for change. […]
Creating a Balanced Scorecard has two main benefits. First is a clear communication of the businesses objectives, how they are measured and what the targets are across all areas of the business. Second is that it's an open and definitive communication tool for remuneration, including measures and incentives.
This is about making sure you know how you will manage your sales force so they give you the best return on your investment. You are employing these people because you believe that by putting them in front of your target clients they will favourably influence the buying decision and give you a better chance of winning the business and possibly more of it. Clearly other factors have to be right too ...
The person specification outlines the type of person required to be successful in role in terms of the skills, knowledge, attitudes, personal attributes, behaviours, experience and qualifications. The essential qualities are those that the candidate must possess and the desirable ones are those that will enhance a candidate’s application.
The Job description is the foundation document in the recruitment process. It is really useful to ensure you have considered all aspects of the work you are looking to delegate to your new employee. The recruitment process is costly so you need to ensure you get the right recruit for the position in your company. That means planning ...
A useful method of planning your use of time is with a Priority Matrix. This depends on two criteria: Urgency; a job with a fixed deadline. The closer the deadline […]
Useful for understanding how to exert influence with your stakeholders; your clients, your staff, your shareholders or even suppliers. I never had so much power until I started giving it away! This is a quote I came across in the early 90s - can’t identify who it belongs to (please SIC if you know). So let’s have a look at French and Raven’s model and what you can do with your power and how you can empower those working within your businesses.
This model was designed by two psychologists Joseph Luft and Harry Ingram to illustrate the importance for sharing information and giving feedback as a way of increasing understanding and trust. Brilliant tool that has stood the test of time and great for using on any subject where there is a mental block.
Berne's theory of Transactional Analysis (TA) describes the state of mind (ego) that a person is in when they give or receive a message. Berne identified five patterns of behaviour that stems from those ego states. Understanding the behaviours and how to respond helps the user to become a more effective communicator. Really useful for anyone in a client facing position.
Feel free to request the templates email@example.com. I am happy to share. Please do share your experiences with this model in the comments below. I am building a portfolio […]
I love this business model – simply because I have a personal story that illustrates how it works. It suggests that there is a continuum of support that you can […]