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Thomas and Kilmann’s Conflict Resolution

Useful to understand how to deal with conflict with any of your stakeholders; your customers, your staff, your suppliers and others.  We are also going to explore how to use the information with Stephen Covey’s Interpersonal Habits and some advice from the godfather of self development Dale Carnegie

Feel free to request the templates laura@thehiddenedge.co.uk. I am happy to share.

Conflict Resolution image.001

  1. Recognise your preferred approach to dealing with conflict

    Avoiding:  This position avoids conflict and quite often means that no party is satisfied.

    Competing:  This position ensures that one person wins at the expense of everyone else.

    Accommodating:  This approach indicates a willingness to satisfy the needs of one over the needs of another. 

    Compromising: Whilst this might seem like a win/win this approach often results in parties only being partially satisfied.

    Collaborating: This is the ideal position for a positive outcome.  The question is how you get to that position in negotiation.

  2. Reflect on your past conflicts and how you might have handled the situation differently following Stephen Covey’s Interpersonal Habits.

Interpersonal Habits.001

Please do share your experiences with this model in the comments below.  I am building a portfolio of small business case studies and would love to include examples of what has worked well for you.

PS – If you need further help then give me a call on 07962 626604 to arrange a Skype session with me.

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