Quality Excellence Model
Tom Peters and Bob Waterman first set out the 8 prerequisites for managing quality in their study In Search of Excellence. Later Peters and Nancy Austin summarised their thinking on excellence as a concern for customers, innovation, and staff and leaders with an action orientated passion for excellence.
Feel free to request the templates firstname.lastname@example.org. I’m happy to share.
1. Familiarise yourself with the eight aspects of quality excellence
2. Rate your business on a scale of 0-5 with 5 being high for each of the eight aspects of excellence
3. Rate each quality aspect in terms of its importance to your business on a scale of 0-5 with 5 being high
4. Assess the priority actions to take to bring to reduce the quality gaps in your business. In this example the company wants to work on becoming more action orientated and develop entrepreneurial skills.
Please share your experiences with this model in the comments below. I am building a portfolio of small business case studies and would love to include examples of what has worked well for you.
PS – If you need further help then give me a call on 07962 626604 to arrange a Skype session with me.
PPS – This exercise forms part of a series of workshops on Quality Management & Measurements