Skip to content

Quality Excellence Model

Tom Peters and Bob Waterman first set out the 8 prerequisites for managing quality in their study In Search of Excellence.  Later Peters and Nancy Austin summarised their thinking on excellence as a concern for customers, innovation, and staff and leaders with an action orientated passion for excellence.

Feel free to request the templates laura@thehiddenedge.co.uk. I’m happy to share.

1. Familiarise yourself with the eight aspects of quality excellence

Quality Excellence Model.001

2. Rate your business on a scale of 0-5 with 5 being high for each of the eight aspects of excellence

Quality Excellence Model.003

3. Rate each quality aspect in terms of its importance to your business on a scale of 0-5 with 5 being high

Quality Excellence Model image.001

4. Assess the priority actions to take to bring to reduce the quality gaps in your business.  In this example the company wants to work on becoming more action orientated and develop entrepreneurial skills.

Please share your experiences with this model in the comments below.  I am building a portfolio of small business case studies and would love to include examples of what has worked well for you.

PS – If you need further help then give me a call on 07962 626604 to arrange a Skype session with me.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: