Most small businesses achieve success because they are small, agile and they wow their customers with excellent service. Delivering quality consistently is easier said than done. A small business needs to establish a passion for quality that ensures it becomes habitual. This means establishing standards and measuring them, investing in capacity and capability and celebrating success.
By the end of this webinar you will:
Consider Total Quality Management as a framework for your business
Discuss Risk-Based Thinking the update in ISO 9001
Explore how the 6 Sigma model analyses problems arising in your business
Determine if Quality Circles and Kaizen might support business change