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Quality Management & Measurements (3)

1. Total Quality Management for the SME

Most small businesses achieve success because they are small, agile and they wow their customers with excellent service. Delivering quality consistently is easier said than done. A small business needs to establish a passion for quality that ensures it becomes habitual.  This means establishing standards and measuring them, investing in capacity, capability and celebrating success. 

During this session you will: 

  • Consider Total Quality Management as a framework for your business (example video)
  • Discuss  Risk-Based Thinking the update in ISO 9001
  • Explore how the 6 Sigma model analyses problems arising in your business
  • Develop business standards & objectives

2. Monitoring, Evaluation & Reporting

Monitoring and evaluation should be a core element of any business. It is arguably even more crucial during turbulent times when sound decision making is vital and you may need to change direction quickly. It should form an integral part of your strategic planning. Then you can ensure your monitoring systems are developed up front rather than having to think about your effectiveness and performance retrospectively.

During this session you will:

  • Determine if Quality Circles and Kaizen might support business change
  • Measure performance against stated targets
  • Recognise the key decision points
  • Evidence your achievements to stakeholders

3. Managerial Mindsets … the five minds of a manager and getting things done!

Ever find yourself, as business founder, wondering why the freedom that you so wanted when you became an entrepreneur never materialised?  Whilst we are not delving into time management, we will be looking at how we can adopt five mindsets to help us manage the complexities of a growing business 

During this session you will:

  • Apply Mintzberg & Gosling’s 5 Minds of a Manager to your business
  • Plan how to evaluate to motivate
  • Determine your business analytics & proof
  • Discuss Blanchard’s & Hersey’s Situational Leadership


“Laura’s drive and enthusiasm is an example to every business owner. Her depth of knowledge and her outstanding ability to communicate it both supportively and exactly to the point makes her the best business advisor I have ever encountered, by a considerable margin.” Howard Earl

  1. Prices per session start from £500, for a tailored agenda, excludes handouts and workbooks
  2. Either session can be delivered as a webinar lasting 1 hour, with audience Q&As from £200
  3. This material can also be delivered as a series of coaching sessions over a period of 5 weeks via a one hour Skype or Google hangout



Not sure where to start? Profile your staff & management with an easy-to-use, 5-step problem-solving process. By using this process, individuals can identify and monitor their skill level at each step.




Make contact for a free initial telephone consultation without obligation.

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