It is said that quality is remembered long after the price is forgotten.  But what is quality to you and does it mean the same to me? In this video we are looking at Garvin’s 8 Dimensions of Quality and a Price Positioning exercise – really useful for illustrating your position in the market place and where (if any) gaps are.

Feel free to request the templates laura@thehiddenedge.co.uk. I am happy to share.

1. Consider the Garvin’s 8 dimensions of quality

2. Decide the most appropriate quality dimension for each in your product or service portfolio

3. Determine the market position of your competitors based on the specific quality dimensions against price

Please do share your experiences with this model in the comments below.  I am building a portfolio of small business case studies and would love to include examples of what has worked well for you.

PS – If you need further help then give me a call on 07962 626604 to arrange a Skype session with me.

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I love words - they can say so much and say so little depending on how you use them. Come and explore them with me in this learning journal. View all posts by thehiddenedge