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Delighted Customers

Customer satisfaction is the baseline.  In order to grow organically a business needs to excel in delighting its customer, client and/or consumer.  During this session you are encouraged to push the customer experience into every nook and cranny of your business.

By the end of this session you will 

  • Consider Peters, Waterman & Austin’s Excellence Model
  • Identify how best to get customer satisfaction feedback
  • Apply the French and Raven’s Power Theory
  • Develop a staff support system

Optional session 2 covers the interpersonal skills for handling customers in the workplace

  • Recognise customer motivation with empathy or sympathy
  • Share active listening examples
  • Apply key questioning techniques to gather sufficient, relevant information
  • Practice assertive verbal techniques

 Make contact for a free initial telephone consultation without obligation.


Prices per session start from £500, including manuals, handouts, and a tailored agenda.


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