Critical Success Factors
Recognise your Critical Success Factors & Spin Off KPIs
Johnson, Scholes & Whittington identified that critical success factors are the product/service features that are particularly valued by a group of customers where your business must excel to outperform the competition and financial areas where your business must perform well if it is to succeed. The key performance indicators spin off from the former and are useful guides to illustrate performance to all stakeholders in your business.
By the end of this session you will:
Explore Johnson & Scholes six step process
Develop your Key Performance Indicators
Create a Kaplan & Norton’s Balanced Scorecard
Present your results to stakeholders