Total Quality Management (TQM) is an integrated organisational effort designed to improve quality at every level. It involves the use of multi-functional teams to identify, analyse, and solve problems, and place special emphasis on defining quality based on how the customer perceives quality.  Whilst these models have been developed primarily for corporate organisations, a small business can adapt the principles to meet their own quality needs.  In this video we look at the similarities and differences between three significant models: 6 Sigma, LEAN and Agile.

Watch the video for more information and feel free to request the templates laura@thehiddenedge.co.uk. I am happy to share.

1. Recognise how the three models interact with one another.

2. Explore how the DMAIC 6 Sigma model might work when analysing problems arising in your business

3. Use the Lean – ‘eliminating the 8 wastes’ template to assess where you can make quality improvements in your business operations

4. Determine if Agile is a more engaging way to interact with your clients

Whichever TQM model you adopt or adapt, it is important that small businesses establish a culture that embraces curiosity, continuous learning and change.  Responsible growth results from listening to both your client and your staff.

Please do share your experiences with these models in the comments below.  I am building a portfolio of small business case studies and would love to include examples of what has worked well for you.

PS – If you need further help then give me a call on 07962 626604 to arrange a Skype session with me.

PPS – This exercise forms part of a series of workshops on Quality Management & Measurements 

Published by TheHiddenEdge

I love words - they communicate so much and so little depending on how you use them. Come and explore my thoughts with me in this, my learning journal. View all posts by TheHiddenEdge