1. Efficiencies & Effectiveness

Efficiency isn’t just about reducing costs; other business objectives, including customer service and quality, still have to be achieved in retain existing customers and revenue. It is important to keep an eye on costs and be aware of the real business value that may be destroyed in the process of cutting costs.

During this session we will:

• Compare business standards v objectives
• Recognise the danger of Project Creep
• Determine efficiency & effectiveness on productivity
• Explore the damage of incremental costs on pricing

2. Business Process Mapping

Process mapping has become much more prevalent and understood in the business world in recent years due to software tools that can attach metadata to activities, drivers and triggers to provide a more complete understanding of processes. Process maps can be used in every section of your business to improve efficiency and effectiveness.

During this session we will:

• Recognise Shewart’s PDSA Cycle
• Use the Effectiveness & Efficiencies matrix to map deficiencies
• Understand the language of process charts
• Map a business process

1. Prices per session start from £500, for a tailored agenda, excludes handouts and workbooks
2. Either session can be delivered as a webinar lasting 1 hour, with audience Q&As from £200
3. This material can also be delivered as a series of coaching sessions over a period of 5 weeks via a one hour Skype or Google hangout

Make contact for a free initial telephone consultation without obligation.

Published by TheHiddenEdge

I love words - they can say so much and say so little depending on how you use them. Come and explore them with me in this learning journal. View all posts by TheHiddenEdge