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Confident Negotiation

There is no single formula for successful negotiation. In one situation, you may need to tread carefully and make concessions. In another, you can be fast and aggressive. In particular, a one-off deal is different from a series of deals with one customer or supplier. But there are a few golden rules experienced negotiators refer back to time and time again. 

By the end of this session you will:

Consider Thomas & Kilmann’s conflict model

Recognise the best alternative to a negotiated agreement

Plan the negotiation process

Debate some hard-nosed tactics

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